Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Always so nice and helpful!Cindy S., Youngstown, OH“Love dealing w everyone at this office. Always so nice and helpful! A special shout out to Chris.. she’s usually the person we deal with the most.. she’s great!”
Five stars!Lesley M., Ohio
I feel taken care of.Virginia S., Ohio“I’ve had Merlo Ins for a Bunch of years and hooked people up with him. He’s a Good guy. I have homeowners and car � I’m not going anywhere. I feel taken care of.”
Erie and Rob have been good to us...Michelle K., Ohio“I’ve had Merlo insurance since Rob opened his practice. Erie and Rob have been good to us and trust me when I say we have had our fair share of accidents in our family”
Five stars!Ron C., Niles, OH
Five stars!Anonymous, Ohio
...Both Rob Merlo and Erie have been fantastic...Anonymous, Canfield, OH“My wife and I have used Merlo Ins for over 12 years. Rob started us on Erie and both Rob Merlo and Erie have been fantastic, going out of their way to provide an excellent product with exceptional customer service! Thank you! David Renouf
”- MBMy wife and I have been a satisfied customer of Merlo for 11 years.Anonymous, Niles, Oh
“My wife and I have been a satisfied customer of Merlo for 11 years. We’re as dedicated to Merlo as they are to us, in finding the best rates, payment options, and in getting a new policy going! Call Chris anytime, she’ll be glad to help you with your insurance needs!!!”
- KAVery quick response from adjuster and field estimate on damage.Anonymous, Ohio
Fabulous company. Wonderful service by compassionate people. Thank you!Anonymous, Ohio
Carole B., Niles, Ohio“After my recent auto accident, Rob Merlo helped me initiate my claim with Erie Insurance. Within hours, I had a rental car and my car was at a body shop. He was very prompt in dealing with any subsequent concerns. Jackie was also very helpful in following up on my claim and dealing with insuring my replacement vehicle. Merlo Insurance did a wonderful job insuring me and helping me through a very stressful experience.”
Dominic M., Niles, Ohio- MSMichelle S., Niles, Ohio
“Awesome Company! Within 2 hours of hitting a deer and screwing my front end up and both driver side doors I was dropping my car off at Kings Collision and picking up my rental car from Enterprise. I called the claims department told them what happened and they set up my rental and gave me choices for the repair place. They recommended Kings Collision so I went with them. The phone call took about 15 minutes and boom done. They truly made this horrible experience much better by making everything so easy. My husband & I will always be a Erie customer!!”
- DMDeborah M., Niles, Ohio
“MERLO’S Insurance did a wonderful job of reviewing my policy and giving better rates. Am so thankful!!”
- ALadam L., Niles, Ohio
“Great people. Always ready to help.”
